Returns & Refunds
1. Acceptance, Inspection, Return, Refund
Your acceptance of ordered DREAMCASE products is deemed to occur upon our Delivery of the DREAMCASE Products to the shipping carrier.
If you cancel an accepted DREAMCASE products order within 10 days prior to shipment or reject conforming DREAMCASE products received under an accepted order, we are entitled to claim reasonable compensation for restocking and other expenses actually incurred.
1.1 Return of DREAMCASE PRODUCTS
Only purchases made directly from our online store WWW.DREAMCASE.EU and authorised partners qualify for returns, refunds and warranty.
We cannot return only partial order.
Before returning or exchanging a DREAMCASE products, you must contact us directly to obtain an authorization number to include with your return and to obtain a Return Material Authorization (“RMA”). You must return DREAMCASE products to us in their original or equivalent packaging, and you are responsible for risk of loss, as well as shipping fees back to DREAMCASE. DREAMCASE products may be returned within 30 days from the date on the packing slip or invoice for a credit or a refund of the purchase price paid, less shipping and handling, and any applicable restocking fees (as further described below). Any product returned to DREAMCASE without prior authorization from DREAMCASE will be considered an unauthorized return, and you will not receive credit for the product and DREAMCASE will not ship the product back to you.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable.
Please send us an email at firstname.lastname@example.org for instructions on how to mail your product to us.
You shall assume all risk of loss or damage to the item while in transit.
You should always consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within a certain amount of days.
If you receive a refund, the cost of initial shipping will be deducted from your refund.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.