Orders, Shipping & Delivery
1. Orders, Pricing and Payments.
Quotes, Validity of Orders: Our quotations are non-binding unless otherwise expressly stipulated in writing. Orders are accepted as valid and binding only when confirmed by us in writing. DREAMCASE strives to communicate accurate pricing and product information but will not be held responsible for any pricing, typographical, or other errors in such communications. Your order is subject to cancellation by DREAMCASE, in DREAMCASE’s sole discretion. Unless otherwise agreed to by DREAMCASE, payment must be received by DREAMCASE’s prior to our acceptance of an order.
Basic Order Terms: All orders must include the following information: (i) the Product ordered and quantities, (ii) DREAMCASE part number(s), (iii) prices, and (iv) delivery instructions, (collectively, “Basic Order Terms”). All Basic Order Terms are fixed and final upon our acceptance of the order.
You are liable for any costs incurred by us if you change or cancel any order, and for all costs of collection of past due amounts (including attorneys fees).
Our stated prices for DREAMCASE products include Value Added Tax for EU markets whereas for markets outside the EU goods and services taxes are excluded. All other export or import charges, transportation or insurance charges, customs and duty fees, personal property taxes or similar charges are your responsibility to pay. Unless you provide us with direct payment authority or an exemption certificate valid in the jurisdiction to which DREAMCASE product will be delivered, you shall pay us all taxes and governmental fees we are required to collect or pay upon sale or delivery of DREAMCASE product.
Delivery time: Delivery times are established when DREAMCASE accepts your order in writing. Delivery can take from 3 – 10 days. We will use commercially reasonable efforts to meet your requested delivery dates, unless you are in default under Terms or our performance is otherwise excused. We are not liable for late or delayed delivery. Late delivery is not a basis for your cancellation of any order.
Delivery terms: Title and risk of loss or damage to DREAMCASE product passes to you when we deliver the product to the shipping carrier (“Delivery”). Unless otherwise agreed, we will deliver DREAMCASE product freight prepaid, provided that you pay or reimburse us for all applicable costs of carriage, freight, insurance (if applicable), taxes, duty and other related shipping charges.
As the purchaser of DREAMCASE product, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which product is being imported. Please be aware that DREAMCASE product may be inspected on arrival at port for customs purposes and we cannot guarantee that the packaging of your product will be free of signs of tampering.
We will not be responsible for wrong shipping address if we do not have the correct information and we cannot ship to post offices and hotels.
We reserve the right by written notice of default to cancel or indefinitely suspend an accepted order and to refuse additional orders if: (i) you default in performing your obligations under these Terms, (ii) you cease business operations or enter into any bankruptcy, insolvency, receivership or like proceeding not dismissed within 30 days, or assign your assets for the benefit of creditors, or (iii) when obtaining third-party financing in connection with your DREAMCASE product purchase(s) you fail to do so in a timely manner on terms satisfactory to us.